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Course Content

CSB-PW – Week 1 – Introduction to Customer Service Basics
CSB-PW – Week 1 – Who We Are and What We Do 1 Quiz
CSB-PW – Week 1 – Establishing Your Attitude 1 Quiz
CSB-PW – Week 2 – Identifying and Addressing Customer Needs 1 Quiz
CSB-PW – Week 2 – Generating Return Business 1 Quiz
CSB-PW – Week 2 – In-Person Customer Service 1 Quiz
CSB-PW – Week 3 – Giving Customer Service over the Phone 1 Quiz
CSB-PW – Week 3 – Providing Electronic Customer Service 1 Quiz
CSB-PW – Week 3 – Recovering Difficult Customers 1 Quiz
CSB-PW – Week 4 – Understanding When to Escalate 1 Quiz
CSB-PW – Week 4 – Conclusion

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