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Facilitation Skills Basics

This microcourse is included in a series of nine microcourses that can be bundled together into our Microcertificate in Practical Wisdom at a discounted price. Click here to learn more: PW Microcertificate.

Microcourse Description:

Facilitation is often referred to as the new cornerstone of management philosophy. It focuses less on running more traditional “dictatorial style” staff meetings, and focuses more on on dialogue, and creating a sense of fairness and an easier decision making process. Creating a comfortable environment through better facilitation will give your meeting participants a much better experience, and will increase your productivity.

The Facilitation Skills microcourse can help any organization make better decisions. You will develop an understanding of what facilitation is all about, as well as receive some tools you can use to facilitate small meetings. This strong understanding of how a facilitator can operate effectively, while offering key assistance at crucial decision making points, will have you well on the road to becoming a great facilitator!

Learning Outcomes:

By the end of this microcourse you should be able to:

  • define facilitation and identify its purpose and benefits;
  • clarify the role and focus of a facilitator;
  • differentiate between process and content in the context of a group discussion;
  • provide tips in choosing and preparing for facilitation;
  • identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing;
  • identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution;
  • provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups; and,
  • define what interventions are, when they are appropriate, and how to implement them.

Faculty: Various

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Microcourse Contact Information:

Microcourses are completely on-demand for your convenience. If you have questions or require additional assistance, click the “Chat” button down on the left-hand side of the screen, and submit your question. Our help desk will respond as soon as possible. Please do not email faculty directly with any technology or registration issues.

Single microcourses do not qualify for academic credit. However, enrolled students can add three microcourses together, purchase a Microcourse Credit Conversion option, pay the difference between the cost of the microcourses and a regular trimester course at their degree level and submit your reflection journals and a Final Creative Assignment for grading. For assistance with this, please email our Registrar at registrar@ubiquityuniversity.org.

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