Refund Policy
Refund Policy
Please read these policies carefully.
Digital Courses
Ubiquity University is committed to offering transformational learning experiences to all students, and we back that up with our course refund policies. If you are not 100% satisfied with your course purchase, we issue full refunds (after financial costs) for digital courses as follows:
- Macrocourses – within 30 days of the original purchase date.
- Microcourses – within 10 days of the original purchase date.
- Nanocourses – within 7 days of the original purchase date
You may submit your refund request by completing this form.
*In the event that you redeemed your course using a full or partial discount code, you will be reimbursed for the remaining out-of-pocket amount, if applicable.
We always recommend contacting us using the “Chat” function on the bottom left-hand side of the screen for assistance if you experience any issues accessing or otherwise enjoying your course.
Personal Cancellation
You are special. So are the rest of our students and learners who sign up for our in-person learning journeys. These experiences are, by their nature, limited in the number of attendees who can come and enjoy this kind of transformational programming. We are committed to providing you with unique, in-person programs and experiences, and of necessity, these involve special administrative factors.
Due to the nature of coordinating international meetings, we are required to invest significant up-front costs in order to ensure an optimal experience for all. Last minute cancellations are difficult for us to accommodate because it is hard for other students to get their payments in and make their travel arrangements in time to take your place.
Therefore, we have established the following cancellation and refund policy. All cancellation and refund requests must be submitted in writing to registrar@ubiquityuniversity.org by the deadlines mentioned below. This table explains the deadlines and amounts that can be refunded.
| Receipt Date of Written Request | Refund Amount |
|---|---|
| 90 Days or More from the Event | Full refund of all fees minus $325 administrative fee |
| 60 to 89 Days from the Event | 60% of registration and/or logistics fees will be refunded |
| 30 to 59 Days from the Event | 30% of registration and/or logistics fees will be refunded |
| 29 Days or less from the Event | No refunds available |
If you are forced to cancel 29 days or less from the event for an unforeseen reason and cannot attend you have two options.
Option One – We will credit your registration and/or logistics fees to an upcoming event.
Option Two – You may also consider sending a substitute attendee in your place. Please contact our registrar to transfer your registration to another individual. Collecting your reimbursement from your substitute will be your responsibility.
Organizational Cancellation
Ubiquity University (UU) continues to monitor the rapidly changing situation, and implications, around the impact, and unknowns, of COVID-19 on in-person events. As we move ahead with planning, including alternative scenarios, UU will continue to be guided by WHO guidelines, governmental & health public policy, and safety guidelines in the country in which we have the event. With that in mind, if UU must cancel the in-person event due to low registration; public health issues and/or government policy; or any other circumstances which would make the event non-viable, UU will offer registrants a full refund. Should UU create an alternative-model virtual experience, the registration fee will be adjusted down and the event re-priced; registrants will be given the option to support UU at the regular level or request a partial refund. Should UU postpone the event, UU will transfer registration to the same event at the new, future date, with an option to request a full or partial refund. UU is not responsible for reimbursement of any registrant’s expenses incurred related to the cancellation or postponement of an event.
We appreciate your understanding and look forward to welcoming you in-person soon. If you have any questions, please do not hesitate to contact our registrar via email at registrar@ubiquityuniversity.org.
