Customer Service Basics
Microcourse Description:
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This microcourse will look at all types of customers and how we can serve them better and improve ourselves in the process.
Learning Outcomes:
By the end of this microcourse you should be able to:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Faculty: Various
Pricing:
- Lite: $35
Our shopping cart is simple and easy to understand. If you do not have a user account, you will be able to create one upon purchase. Save your username and password as you will need it to login to access course materials later. For more detailed, step-by-step instructions you can review our tutorial How to Purchase a Course. Again, if you experience any issues, please email our Registrar at registrar@ubiquityuniversity.org.
Microcourse Contact Information:
Microcourses are completely on-demand for your convenience. If you have questions or require additional assistance, click the “Chat” button down on the left-hand side of the screen, and submit your question. Our help desk will respond as soon as possible. Please do not email faculty directly with any technology or registration issues.
Single microcourses do not qualify for academic credit. However, enrolled students can add three microcourses together, purchase a Microcourse Credit Conversion option, pay the difference between the cost of the microcourses and a regular trimester course at their degree level and submit your reflection journals and a Final Creative Assignment for grading. For assistance with this, please email our Registrar at registrar@ubiquityuniversity.org.
The rules guiding our assignment collection and grading process can be found here: Ubiquity University Grading Policy
Information about how we process refund or cancellation requests can be found here: Refund and Cancellation Policy
