Wherever two or more people come together, there is bound to be conflict. This microcourse will give learners a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution microcourse, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization and project no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
By the end of this microcourse you should be able to:
- understand what conflict and conflict resolution means;
- uderstand all six phases of the conflict resolution process;
- understand the five main styles of conflict resolution;
- adapt the process for all types of conflicts;
- break out parts of the process and use those tools to prevent conflict;
- use basic communication tools, such as the agreement frame and open questions; and,
- use basic anger and stress management techniques.
- Lite: $35
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Microcourse Contact Information:
Microcourses are completely on-demand for your convenience. If you have questions or require additional assistance, click the “Chat” button down on the left-hand side of the screen, and submit your question. Our help desk will respond as soon as possible. Please do not email faculty directly with any technology or registration issues.
Single microcourses do not qualify for academic credit. However, enrolled students can add three microcourses together, purchase a Microcourse Credit Conversion option, pay the difference between the cost of the microcourses and a regular trimester course at their degree level and submit your reflection journals and a Final Creative Assignment for grading. For assistance with this, please email our Registrar at firstname.lastname@example.org.